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The Mark Grand Hotel, Saitama

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From101US$ /night
Check-in
04Apr2025Select date
Check-out
05Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

3-2 Shintoshin, Chuoku, Saitamashi, Saitama, Saitama, Japan
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Mark Twin Room Non Smoking
Max:
2 persons
24 m² 
Bed options:
2 Single beds
City view
Shower
Heating
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Grand Deluxe Twin Room Non Smoking
Max:
2 persons
43 m² 
Bed options:
2 Single beds
City view
Shower
Heating
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Grand Superior Twin Room Non-Smoking
Max:
2 persons
39 m² 
Bed options:
2 Single beds
City view
Shower
Heating
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Getting around

A list of all available modes of transport

City Centre
Saitama 2.0 km
Airports
Tokyo International (HND) 53.3 km
Narita International (NRT) 82.4 km
Underground
Urawa-misono 8.4 km
Higashi-Kawaguchi 10.0 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Paid parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Lift
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre

Guest Parking

  • Electric kettle

Services

  • Housekeeping
  • Laundry
  • Dry cleaning
  • Shops/Commercial services
  • Welcome drink

Dining

  • Restaurant
  • Bar/ Lounge area

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Children's menu

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Indoor swimming pool
  • Sauna
  • Jacuzzi

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Heating
  • Mini-bar
  • Soundproofed rooms
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Location

3-2 Shintoshin, Chuoku, Saitamashi, Saitama, Saitama, Japan
Map view
3-2 Shintoshin, Chuoku, Saitamashi, Saitama, Saitama, Japan
Nearby
Park
Keyaki Hiroba
450 m
Stadium
Saitama Super Arena
450 m
1 Chome-190番地22 Kitabukurocho
Mint Museum Saitama
460 m
Shopping Area
Cocoon City
450 m
1-10-3 Kamiochiai
Shinmei Shrine
450 m
4-4-10 Kamikizaki
Saitama City Comprehensive Center for Children and Families
460 m
Restaurants
Chinmaya Saitamashintoshinten
600 m
Shintoshin

Reviews and Ratings

Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
Spacious room
Convenient location
Impatience with English
Limited dining options
8.4/10
Great
Rooms
8.1
Location
8.4
Service
6.7
Dining
5.8
Guest reviews
8.4/10
based on 70 reviews
8.7
8.7/10 based on 705 reviews
George
United States, January  2025
9.2/10

I had a good stay at the hotel, located right in the heart of Saitama prefecture, which was convenient for my trip. The rooms were clean, and the larger bathroom was a plus. However, the service could be a little hit or miss, especially with patience toward foreigners. Overall, it was a decent experience and offered good value for money.

Rooms
8.0
The rooms were clean and comfortable, with a larger bathroom compared to typical hotel rooms.
Service
7.0
Service was friendly, though I noticed some staff were not very patient with foreigners.
Location
9.0
The hotel is in a great location, surrounded by government buildings and close to the Shinkansen stop at Omiya.
Dining
Facilities
9.0
The hotel had fantastic facilities which added to my overall experience.
Paul
United States, January  2025
9.0/10

My stay at this hotel was largely positive, with a room that had an amazing city view and was quite spacious for a single. The staff was friendly and welcoming, but I did notice some impatience with English-speaking guests. The location is convenient, especially being close to the Shinkansen stop in a residential area. Overall, the hotel offers great value for money, but the service could be improved.

Rooms
9.0
The room was fairly large for a single and had an amazing view of the city, which I absolutely loved. It felt spacious and comfortable.
Service
6.0
The service was very humble, respectable, and friendly, but there seemed to be a tendency for impatience with English-speaking guests. More patience would really improve the experience.
Location
8.0
The location is in the middle of Saitama prefecture, surrounded by important buildings like the City Hall. Being near the Omiya Shinkansen stop is a major plus.
Dining
7.0
I didn't have much of a dining experience to highlight, but I did enjoy fresh vegetables available during my stay.
Facilities
7.0
While I didn't use all the facilities, the ones I encountered were quite decent and met my needs during my stay.
Spacious room
Impatience with English
John
United Kingdom, January  2025
8.4/10

The hotel is in a decent location, right in the midst of Saitama's buildings area, and it's pretty close to the Shinkansen stop at Omiya. The rooms are reasonably sized and provide good value for money. The staff's friendliness could use some improvement, especially with foreign travelers, and the service sometimes feels a bit impatient. However, the facilities are well-appointed, making the stay comfortable overall.

Rooms
8.0
I found the rooms quite adequate in size, similar to what you get in most 3 and 4-star hotels in the USA, and the bathroom was larger which I appreciated.
Service
6.0
While the staff were generally polite, there were times when they seemed a bit impatient, especially with English-speaking guests. This could be better.
Location
8.0
The hotel is situated in a governmental area surrounded by buildings, which felt a bit residential but very convenient being near Omiya station. Great for exploring Saitama.
Dining
Facilities
8.0
The hotel had good overall facilities which made my stay comfortable, with various services like laundry and dry cleaning available.
Simon
United Kingdom, January  2025
9.8/10

The hotel is located in the middle of Saitama, which is a bit industrial and residential, but it's close to the Shinkansen stop at Omiya, making travel easy. The staff was a bit impatient with English-speaking guests, which was a letdown compared to what I'd expect from a four-star hotel. The cleanliness and comfort of the rooms were decent, and the value for money was okay given the rates are generally around $80, although the double room is a bit pricier. Overall, the experience had its ups and downs.

Rooms
7.0
The rooms were spacious and quite clean, with a larger bathroom than expected for the price.
Service
6.0
Service was inconsistent; while staff was friendly, they seemed impatient with English-speaking guests.
Location
7.0
The hotel is at a convenient location near the Omiya Shinkansen stop, although surrounded by more commercial buildings than I anticipated.
Dining
Facilities
7.0
Facilities are fairly standard, nothing luxurious, but they met my basic needs during my stay.
Charles
United States, January  2025
9.6/10

The hotel is located in a middle area of Saitama, which is convenient as it’s close to the Omiya Shinkansen stop. The rooms are spacious, clean, and have a high-quality air purifier, making for a comfortable stay. The service from the staff could use a bit more patience, especially with English-speaking guests. The value for money is good overall, but the dining experience was lackluster with limited options.

Rooms
8.0
I found the rooms to be spacious and comfortable, relatively similar to a typical 3 or 4-star hotel in the USA. The value was quite good as they were around or less than $80 per night, which made my stay feel worthwhile.
Service
6.0
The service could be better; while the staff had a nice command of English, they seemed a bit impatient with foreign guests like myself.
Location
9.0
The hotel is conveniently located in the middle of Saitama, near local buildings and close to the Shinkansen stop Omiya, which made my trips easy and efficient.
Dining
5.0
Unfortunately, the dining options were quite limited, which was disappointing, especially since breakfast didn’t offer much variety.
Facilities
7.0
The hotel had some nice facilities, but they weren't extraordinary. They did their job well enough, but I expected perhaps a bit more modern amenities.
Jason
United Kingdom, January  2025
8.8/10

I recently stayed at a hotel in Saitama and overall, it was a decent experience. The rooms were spacious and had an amazing view of the city, which I really appreciated. However, I found the service to be a bit lacking at times, especially with staff not being patient with foreign guests. The location is great, very close to the Shinkansen stop Omiya, but the dining options left a lot to be desired. Despite its flaws, it still feels like a fair choice for the price.

Rooms
9.0
The room was fairly large for a single and had an amazing view of the city; it was very nice and clean.
Service
7.0
The service was humble and friendly for the most part, although some staff could be impatient with foreign guests.
Location
9.0
The hotel is located in the middle of Saitama, near the Shinkansen stop Omiya, which was very convenient.
Dining
6.0
Dining options were somewhat limited, but I did enjoy the home-made jams available.
Facilities
8.0
The hotel offered a nice range of facilities, though I didn't use many of them during my stay.
Tom
United States, December  2024
8.2/10

I had a decent stay at this hotel, which has a fantastic location right in the heart of Saitama and close to the Shinkansen stop. The rooms offered a great view of the city and were fairly large for a single, which I appreciated. However, the service was a bit hit or miss, mainly depending on the staff member I interacted with. Overall, it's a convenient choice, but there's room for improvement in the service area.

Rooms
8.0
The room was fairly large for a single and had an amazing view of the city.
Service
6.0
While some staff were humble and friendly, I found others to be less patient, especially towards foreigners.
Location
9.0
The hotel is in the middle of the Saitama prefecture buildings area, not far from the Omiya Shinkansen stop, making it a really good location for my trip.
Dining
Facilities
8.0
The facilities were good, offering a clean and comfortable environment.
Samantha
United Kingdom, December  2024
9.6/10

I had a pleasant stay at this hotel, which was spacious and clean, with a larger bathroom than I expected. The service was humble and friendly, though there were moments when patience with foreigners was lacking. The location was convenient, right by the Shinkansen stop, making it easy to get around. However, the service could use a little more warmth towards non-Japanese guests.

Rooms
8.0
The room was surprisingly spacious and had a nice large bathroom, making it comfortable for my stay.
Service
7.0
The service was overall friendly and respectful, but I noticed they were not as patient with foreigners, which made things a bit challenging at times.
Location
9.0
The hotel is located in a very convenient area, right in the middle of Saitama near the Shinkansen stop Omiya, which was great for my trip.
Dining
Facilities
Grayson
United Kingdom, December  2024
9.8/10

I had a decent stay at the hotel, with clean and comfortable rooms at a reasonable price. The staff were friendly but sometimes a bit impatient with English-speaking guests. The location was nice, close to the Shinkansen stop Omiya, which made it convenient for getting around, but the overall atmosphere in the area felt a bit residential and less vibrant. I was also a bit let down by the dining experience, as the options were quite limited.

Rooms
8.0
The rooms were clean and comfortable, providing a good value for around $80 per night.
Service
7.0
The service had friendly and accepting staff, but at times they seemed impatient with foreign guests.
Location
7.0
The hotel is in a residential area of Saitama prefecture, which was convenient being near the Omiya Shinkansen stop, but not particularly lively.
Dining
5.0
The dining experience was lacking as the breakfast options were quite minimal.
Facilities
7.0
The hotel had nice facilities, though nothing stood out as exceptional.
Eddie
United States, December  2024
9.2/10

The hotel offers a great value for money with a clean and comfortable atmosphere. The staff is friendly and humble, making my stay more enjoyable. However, I noticed that they could be a bit impatient with foreign guests. The location is decent, though it's mainly surrounded by government buildings and might not be everyone's cup of tea.

Rooms
9.0
The rooms were very clean and neat, surprisingly spacious for the price. The bed was comfortable, which made for a great night's sleep.
Service
7.0
The service staff was very humble and friendly, but they seemed to struggle a bit with patience when interacting with English-speaking guests.
Location
6.0
The hotel is located in the middle of a government building area, similar to a City Hall in the US, which might not be very lively.
Dining
Facilities
7.0
The facilities were satisfactory, but I did not find anything particularly standout.
Joshua
United Kingdom, December  2024
8.4/10

My stay at the hotel was quite pleasant overall. The rooms were fairly spacious with a stunning view of the city, which I loved. The service was friendly, though I found some of the staff a bit impatient with non-Japanese guests. The location is superb, especially being near the Omiya Shinkansen stop. However, it would have been nice to have more amenities available.

Rooms
8.0
The room I stayed in was fairly large for a single, boasting an amazing view of the city. It felt just like a typical 3 or 4-star hotel room in the USA.
Service
7.0
The service was humble and respectable, and I found the staff to be friendly overall, but there were moments when it felt like they were not so patient with foreigners.
Location
9.0
The hotel is in the middle of the Saitama prefecture, surrounded by significant buildings like the City Hall, and is conveniently located near the Shinkansen stop Omiya, making it easy to get around.
Dining
Facilities
7.0
The hotel's facilities were decent, but for a 4-star hotel, I expected a bit more in terms of amenities available to guests.
Robert
United Kingdom, December  2024
9.0/10

I had a pleasant stay at the hotel, situated in a nice residential area in Saitama, close to the Shinkansen stop Omiya. The room was spacious and comfortable, and I appreciated the welcoming staff. However, I felt the service could have been a bit more patient, especially with foreign travelers. Overall, it's a decent choice for the price, but there are some areas that could use improvement.

Rooms
8.0
The room I stayed in was spacious and clean, providing a comfortable atmosphere for my trip.
Service
7.0
The staff was friendly and had good English skills, but I noticed a lack of patience with some foreign guests.
Location
9.0
The hotel is conveniently located in the middle of Saitama, near notable buildings and the Shinkansen stop, making it great for travelers.
Dining
Facilities
8.0
The facilities were good, although I didn't get to try everything, they seemed well-maintained.
William
United States, December  2024
8.0/10

I had a pleasant stay at this hotel, which is conveniently located in the heart of Saitama, close to the Shinkansen stop in a residential area. The rooms were comfortable, but I found them to be a bit small and on the basic side. The staff was friendly and accommodating, though there were moments when they seemed less patient with foreign guests. Overall, it's a decent choice with a good value for money but not totally ideal.

Rooms
7.0
The rooms were comfortable but a bit small, with a larger bathroom which was nice. Still, I felt they could be more spacious.
Service
8.0
The staff was friendly and welcoming, though occasionally less patient with non-Japanese speakers, which was a bit of a downer.
Location
9.0
The location is convenient, right in the middle of Saitama's buildings area and near the Shinkansen stop, making it easy to get around.
Dining
Facilities
Joseph
United States, December  2024
9.4/10

I had a decent stay at the hotel, which was conveniently located near the Shinkansen stop in the midst of government buildings in Saitama. The rooms were really clean and offered good value, but the service was a bit lacking, especially with the patience of the staff when interacting with foreign guests. Overall, it was a solid stay with nice facilities, but some improvements in service would make it even better.

Rooms
8.0
The rooms were very nice, clean, and offered good value for the price. I noticed that the bathroom was larger compared to a similar room I stayed in.
Service
6.0
While the staff was humble, respectable, and friendly, they tended to be a bit impatient with English-speaking guests, which was a downside.
Location
9.0
The location was excellent, right in the heart of Saitama prefecture, making it easy to access important buildings and the Shinkansen stop.
Dining
Facilities
8.0
The hotel's facilities were quite nice, with a focus on comfort and cleanliness.
James
United Kingdom, November  2024
9.2/10

My stay at this hotel was quite pleasant overall. It offers a great value for money with clean and spacious rooms for under $80 a night. The location in the middle of Saitama was convenient for getting around, and the staff was incredibly friendly. However, I did notice that the dedication to service could be improved, particularly with English-speaking guests.

Rooms
8.0
The rooms were a good size, especially considering the price, and the bathroom was compact but functional.
Service
7.0
The staff was humble, respectful, and friendly, but there were moments when they appeared a bit impatient with English speakers.
Location
9.0
The hotel is situated in a convenient area near Omiya and various important buildings like the City Hall.
Dining
Facilities
7.0
The facilities were generally good, with everything I needed, just not overly luxurious.
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Rooms and Guests2 Guests, 1 Room